1. Who We Are

Name Change Pro ("we", "us", "our") is an independent online deed poll service operating in the United Kingdom. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

To generate your deed poll and supporting letters, we collect:

Your current and new full name
Your date of birth
Your home address
Your email address
Payment information (processed and stored securely by Square — we never see or store your card details)
An optional reason for your name change (for your records only)

3. How We Use Your Data

We use your personal data solely to:

Generate and deliver your deed poll document and update letters
Send your documents to your email address
Process your payment securely via Square
Maintain your dashboard and checklist progress
Respond to any support queries you raise

We do not use your data for marketing purposes without your explicit consent, and we never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the basis of contractual necessity — i.e., we need your information in order to provide the service you have purchased from us.

5. Data Retention

We retain your order data for up to 2 years to allow you to re-access your documents if needed. You may request deletion of your data at any time by messaging us on Facebook Messenger.

6. Third-Party Services

We use the following trusted third-party services:

Square — Payment processing. Square is PCI-DSS compliant. See Square's Privacy Policy.
Base44 — Secure cloud hosting and database infrastructure.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict our processing of your data
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

8. Contact

For any privacy-related queries or data requests, message us on Facebook Messenger.

Privacy Policy